Refund & Cancellation Policy

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At MindHoops Performance, we are committed to providing high-quality training experiences for every athlete. Please review our refund and cancellation policy below.

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Session Cancellations

• Sessions must be canceled at least 24 hours in advance.
• Cancellations made within 24 hours may be charged in full.
• No-shows are non-refundable.

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Rescheduling

• Sessions canceled with proper notice may be rescheduled based on availability.

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Group Training & Classes

• Missed group sessions are non-refundable.
• Make-up sessions are not guaranteed.

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Camps & Clinics

• Full refunds are available if cancellation occurs 7 days prior to the camp start date.
• Cancellations within 7 days are non-refundable.
• If MindHoops Performance cancels an event, a full refund or credit will be provided.

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Weather & Emergency Cancellations

If a session must be canceled due to weather, facility closure, or emergency:

✔ A make-up session or credit will be provided.

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Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.